On the administration site access page, click on the “I have forgotten my user code and/or my password” link to display the “Resend user codes and passwords” page.
In the “Institution name contains” box, enter the name of your institution, in full or in part, to tell the system where the codes should be sent, then click on the button.
If only one institution appears in the list, make sure it is yours, otherwise begin the search again. If several institutions are listed, select only yours. If your institution is not listed, begin your search again with fewer criteria.
As soon as you click on the button, the user code and password will be resent by e-mail to the advisor at the institution selected.